Dois eventos integram a programação da Câmara de Prestação de Serviços e Relacionamento com Clientes do Saneamento este ano. Para o primeiro semestre de 2016, a CT programa um seminário sobre “Estratégias para aumento de receita em momentos de crise econômica”.
No segundo semestre, como informam as coordenadoras Samanta Oliveira e Juliana Almeida Dutra (adjunta), o planejamento prevê o encontro “Modelos contratuais e qualidade da prestação de serviços”, dando continuidade à discussão do bem sucedido painel do 28º Congresso Brasileiro de Engenharia Sanitária e Ambiental, que a ABES promoveu em outubro do ano passado, no Rio de Janeiro.
“Além disso, a câmara realizará reuniões bimestrais para discussão e proposição de um modelo de avaliação dos prestadores de serviços das concessionárias de Saneamento, nos segmentos de manutenção de água e esgoto, leitura e cobrança, entre outros”, complementa Samanta.
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